I received a request for giving feedback on Elsevier, as I had recently published an article in Global and Planetary Change. Whether they wanted to improve service, or find out more efficient ways of getting money out of us hapless authors I don't know, but I'm an obliging creature, and I filled in their questionnaire. And at the end of it they gave a graphic summary of some of the answers given. I thought it was quite telling, so I thought I'd place it here too. Do have a look for yourself!