I tried to download and activate my voice recognition software on June 16. I hoped it would be sorted that day. It sure wasn’t. It still wasn’t sorted when we sailed into July.
Deiniol of the Helpdesk had told me to exhaust the trial period, try again, and if that wouldn’t work, let him know so he would come to my office in person. And so I did. This took longer than expected as we both had days off over that period. I also sometimes worked from home to escape the heat. We made an appointment for Monday the 6th to sort it. Once and for all?
Once in my office on that Monday, he tried everything he could think of, but no avail. So he phoned the software company. They wanted to know all sorts of difficult to retrieve information. I had asked IT to buy it, and IT had asked the financial people to buy it, and the financial people had bought it from a distributor, and the distributor had it from the actual provider. Information can get lost along the way. But in the end, the lady on the other side of the line got all the information she said she needed. And after a bit of to and fro she said that she couldn't immediately help; she was going to mail Deiniol either that day or the day after. Right. This was not going so well. Deiniol was wondering if he should just pick up the desktop and take it to helpdesk HQ and try things there.
Later the software lady emailed something about proxy settings, but that seemed to not be helpful; my settings were already what they should have been.
I'm not keen on going into the office if there is only a computer there I can't really use. I'm better off at home with my laptop. Deiniol can take my computer when I am not there.
I'm not sure how this will end! It is very frustrating. I just want to be able to do my work, and not hurt myself while doing it. That seems to be a big ask. I really hope I can bring good news some time soon!
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