Dragon update

I was so close to getting my voice recognition software (called Dragon) back. But when would I reach the finish?

When I had managed to download the software, but not installed it, I contacted IT. A man called Deiniol was looking after this case. After a bit of faff he told me that the software company had admitted there was a problem with the license key, and they provided a new one. And that did indeed let me install the software. But installing software and activating it are not the same thing.

Trying to activate the software, I was told that my license key was not correct. Again? What is this? With this allegedly incorrect license key, I could access a trial version, but not activate the full product. I contacted Deiniol again. He advised me to try again the next day, and if that wouldn't work, try activating it off-line. The instructions were on the manufacturer’s website.

 

The next day I tried again. It didn't work. And I decided to record what I was doing, and send the video to Deiniol so he knew exactly what the problem was. And he asked me to give him a call.

On a video call, sharing my screen, we still failed to make it work. Not even when Deiniol took control of my computer, and manipulated it directly.

In the end, the only advice he could give me was to exhaust the trial version (I would have five days of trialling), and then try again. If it would not work, Deiniol would come to my office and try it there and then. I suspect it will have to come that far. But if he then makes it work it will all have been worth it!